Returns and Refund Policy Effective September 20, 2026

At Neofotis & Co., we want you to be completely delighted with your acquisition. Because our inventory consists primarily of one-of-a-kind treasures and handmade items, all returns are governed by the following guidelines.

1. Return Window

⬖ Eligibility Period: Purchases include seven (7) calendar days from the verified carrier delivery date to inspect your purchase and request a return.

⬖ Return Authorization: To initiate a return, you must contact us at admin@neofotisandco.com or via our Contact page within this 7-day window to obtain a Return Merchandise Authorization (RMA) and secure return instructions. Unsolicited returns without an RMA will not be accepted.

2. Condition & Security Tag Requirements

To qualify for a refund, returned items must satisfy all of the following conditions:

⬖ Untampered Product: The item must have all original security tags, labels, and warranty seals intact and attached in their original, unaltered condition. Removing, cutting, reattaching, or tampering with a security tag immediately voids eligibility for return.

⬖ Original State: The piece must be returned in the exact condition in which it was received, showing no signs of wear, alteration, resizing, stone resetting, damage, or cleaning.

⬖ Complete Packaging: The return must include all original presentation boxes, documentation, appraisals, certificates of authenticity, and protective packaging.

3. Inspection & Processing of Refunds

⬖ Intake & Verification: Upon receipt, your return will undergo a thorough inspection by our jewelry specialists to verify condition, weight, metal purity, and gemstone integrity against our pre-shipment archival records. This process typically takes 2 to 4 business days.

⬖ Processing: Once approved, your refund will be processed back to the original method of payment via WooPayments / Stripe.

⬖ Posting Time: Credit card issuing banks typically take 5 to 10 business days to post the credit to your account statement.

⬖ Deductions: Original outbound shipping and insurance fees are non-refundable.

4. Damaged or Discrepant Deliveries

If an item arrives damaged in transit or differs materially from its online description, please notify us within 48 hours of delivery with clear photographs of the piece and the exterior packaging.

For assistance, please reach us through the Contact form on our Website or via our published telephone and email channels.

© Neofotis & Company
148 Water Trough Hill
Buena Vista, Virginia
24416-4304